Datto Secure Edge software client: User Installation guide

Topic

After a subscriber has been invited by the provider, they will receive a welcome email that will include the Organization Code. This guide covers how to install the Datto Secure Edge software client after receiving the welcome email.

Environment

  • Datto Secure Edge

Procedure

  1. If you are installing the Secure Edge software on a Windows or MacOS machine:

    • Access the Datto's download page.

    • Agree to the notice and navigate to the Datto Networking tab.

    • Install the software client using the appropriate download link provided under Secure Edge Client.

    If you are installing the client software on a iOS or iPadOS device:

    • From the device, search for Secure Edge client on the device's App Store and install the application from the App Store.

    • Alternatively, scan the QR code to open the page in the App Store.

    If you are installing the client software on an Android device:

    • Download the application from the Google Play Store.

    • Alternatively, scan the QR code to open the page in the Play Store.

  2. Once the install completes, it will prompt for the Organization Code, provided in the Welcome Email.

    NOTE  When using IdP, an additional prompt for the credentials will be required.

  3. The MSP will then need to approve the deployment.

    When the setup has been completed, Secure Edge will provide you with:

    • Network Name
    • IP Address
    • Cloud Gateway IP Address
    • Tunnel Uptime

Additional Resources